At Galileo FX, our mission is to empower traders with cutting-edge, reliable software. We believe in complete transparency and fostering a trusting relationship with our global community. That's why we want to clearly outline our policies regarding refunds, disputes, and chargebacks, ensuring every member understands their rights and our robust protection systems.
Our Clear Terms & Conditions: Setting Expectations Upfront
Before any purchase, every Galileo FX user explicitly agrees to our comprehensive Terms & Conditions. These documents are designed to be clear, fair, and legally sound, covering crucial aspects such as:
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Software Licensing: Details on how our perpetual licenses function.
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Refund Policy: As a digital product with immediate access upon purchase, our Terms & Conditions clearly state that once the software is downloaded and accessed, the right of withdrawal (often applicable to physical goods) is waived, in accordance with EU Consumer Rights Directives (e.g., Article 16 of Directive 2011/83/EU) and similar international statutes. This is because the service is fully rendered the moment access is granted.
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Dispute Resolution: Our commitment to resolving any genuine issues directly through our dedicated support channels.
We encourage all users to thoroughly review these terms, as they form the legal basis of your purchase.
The Power of 3D Secure: Protecting Your Transactions
Every transaction made on Galileo FX is secured using 3D Secure technology (Verified by Visa, Mastercard SecureCode, etc.). This is a critical layer of protection for both you, the cardholder, and us, the merchant.
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How it works: When you make a purchase, your bank sends a unique code to your mobile device or banking app for verification. By entering this code, you are explicitly confirming to your bank that you are the legitimate cardholder and you authorize the transaction.
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The Impact on Disputes: For a bank, a 3D Secure verified transaction is definitive proof of cardholder authorization. This significantly strengthens our position in the rare event of a chargeback initiated on the grounds of "unauthorized transaction."
Understanding "Chargebacks" and "Refunds": A Critical Distinction
It's vital for our community to understand the difference between a refund request and a chargeback dispute:
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Refund Request: If a genuine technical issue arises that our support team cannot resolve, we are committed to finding a fair solution in accordance with our Terms & Conditions. We urge users to always contact our support first. In extremely rare cases, and solely at the discretion of our Management Team, Galileo FX may issue a non-transferable Store Credit. This credit is a voluntary gesture of goodwill and does not constitute a refund, a 'right of withdrawal,' or an admission of any liability.
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Chargeback Dispute: This is a formal request initiated by a cardholder directly with their bank to reverse a transaction. While legitimate chargebacks protect consumers from fraud, they are often misused for "Friendly Fraud" (also known as first-party fraud)—where a customer receives the product/service and then attempts to get their money back by falsely claiming issues or unauthorized use.
Our Stance on Fraud and Dispute Management
Galileo FX takes Friendly Fraud and baseless chargebacks very seriously. When a chargeback is initiated against a 3D Secure verified transaction, our Legal Department immediately engages in a robust defense process. This includes:
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Submitting Comprehensive Evidence: We provide banks with conclusive evidence, including 3D Secure verification logs, IP addresses, software usage logs, communication history with our support (or lack thereof), and acceptance of our Terms & Conditions.
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Rejecting Baseless Claims: Claims of "product not as described" or "unauthorized transaction" are often easily disproven by our records and 3D Secure data.
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Protecting Our Business Integrity: While we prioritize customer satisfaction, we cannot allow our systems to be exploited. Baseless chargebacks are a breach of contract and an attempt to defraud our business.
The Consequences of False Disputes
Users who initiate a chargeback that is disproven by our evidence and 3D Secure data face significant consequences:
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Permanent License Revocation: Immediate and permanent suspension of their Galileo FX software license.
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Account Blacklisting: Prohibition from future purchases or access to our services.
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Debt Recovery Procedures: In cases of disproven chargebacks, the outstanding debt may be pursued through international debt collection agencies.
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Credit Reporting: Unresolved debts can be reported to national credit bureaus (e.g., Schufa in Germany, Experian/Equifax in the USA), severely impacting an individual's credit score and future financial standing for years.
Our Commitment: Real Support, Real Results
At Galileo FX, we are dedicated to our genuine customers. If you have any questions or encounter any issues, please reach out to our support team. We value transparency, integrity, and building a strong, trusted community of traders.